Acceptable Use Policy

TradeOps may not be used to break the law, harm people, compromise systems or evade safeguards. The following uses are prohibited.

• Sending spam, unlawful telemarketing, deceptive messages, harassment, threats or communications that ignore recorded opt-outs.
• Malware, credential theft, phishing, unauthorised access, security testing without permission, scraping or attempts to bypass tenant isolation, rate limits or authentication.
• Uploading content the Customer has no lawful right to use, intentionally storing unnecessary highly sensitive personal information, or placing passwords, one-time codes, private API keys, full payment-card numbers or other secret credentials into ordinary free-text fields.
• Using AI or automation as the sole decision-maker for employment, credit, insurance, medical, legal eligibility or similarly high-impact decisions without lawful authority, appropriate transparency and meaningful human review.
• Using receptionist/communications features as an emergency-service replacement or representing TradeOps as capable of guaranteeing emergency response.
• Falsifying invoices, payroll records, accounting records, customer consent, provider delivery evidence or audit records.
• Using shared credentials or intentionally bypassing approval, MFA, stale-write, idempotency, reconciliation or other safety controls.
• Reselling platform access or extracting data from another tenant without written authorisation.

TradeOps may investigate and proportionately restrict affected features where reasonably necessary to stop prohibited use or protect the service, customers or third parties.